Consulting
To harness the true power of unified communications and integrated IP telephony, you need to choose the products that perfectly suit your requirements, and configure them in just the right way. In a complex market with lots of choices, and in a world where every business is different, it takes expertise to get it right. Newtech Solutions has the expert knowledge and skills to develop and implement the perfect solution for you.
Our holistic consulting service guides you through every stage – from analysing your needs, to developing and implementing a suitable system, and training your people to use and feel confident with it. We can assist with scoping and solution design for your specific context – for example telephony call flow, or whole call centre operations. We support customers of all sizes, from small business to large government and corporate entities.
Our consulting service draws on our deep knowledge of a wide variety of providers and products in the unified communications and integrated IP telephony market.
There are 5 key stages to our consulting service.
Discover
DiscoverWe conduct face-to-face or online workgroups with key stakeholders (e.g. contact centre leads, IT managers, executives and selected users). We use these to determine the current status of your workflow and communication operations (if applicable), as well as the needs, preferences and challenges of each stakeholder group. From these discussions we pinpoint the functionality and features required in your new system.
Design
DesignBased on the information gathered during the discovery phase, we design a unified communications and/or integrated IP telephony system that meets your needs and unique circumstances. We present this to you as a document, outlining the most suitable options and configurations to achieve your goals.
Configure
ConfigureIf required, we configure the new system for you, according to the agreed design and operational requirements.
Train
TrainWe train all relevant staff to use the system as it relates to their specific roles and responsibilities, and ensure they have the knowledge and confidence to make the most of all its functions. We make sure your staff realise the benefits to them and are eager to embed the new system into everyday operations.
Support
SupportProvide post implementation support
Discover
We conduct face-to-face or online workgroups with key stakeholders (e.g. contact centre leads, IT managers, executives and selected users). We use these to determine the current status of your workflow and communication operations (if applicable), as well as the needs, preferences and challenges of each stakeholder group. From these discussions we pinpoint the functionality and features required in your new system.
Design
Based on the information gathered during the discovery phase, we design a unified communications and/or integrated IP telephony system that meets your needs and unique circumstances. We present this to you as a document, outlining the most suitable options and configurations to achieve your goals.
Configure
If required, we configure the new system for you, according to the agreed design and operational requirements.
Train
We train all relevant staff to use the system as it relates to their specific roles and responsibilities, and ensure they have the knowledge and confidence to make the most of all its functions. We make sure your staff realise the benefits to them and are eager to embed the new system into everyday operations.
Support
Provide post implementation support.
Friendly, passionate staff who collaborate with you every step of the way.
© 2020 Newtech Solutions
Call Us 1300 599 970
© 2020 Newtech Solutions | Call Us 1300 599 970 | [email protected]