We conduct face-to-face or online workgroups with key stakeholders (e.g. contact centre leads, IT managers, executives and selected users). We use these to determine the current status of your workflow and communication operations (if applicable), as well as the needs, preferences and challenges of each stakeholder group. From these discussions we pinpoint the functionality and features required in your new system.
Based on the information gathered during the discovery phase, we design a unified communications and/or integrated IP telephony system that meets your needs and unique circumstances. We present this to you as a document, outlining the most suitable options and configurations to achieve your goals.
If required, we configure the new system for you, according to the agreed design and operational requirements.
We train all relevant staff to use the system as it relates to their specific roles and responsibilities, and ensure they have the knowledge and confidence to make the most of all its functions. We make sure your staff realise the benefits to them and are eager to embed the new system into everyday operations.
Provide post implementation support